SERVICE DESK
PRONKO plans, deploys, manages, and improves IT service management processes in your organization to keep your business operations run smoothly and maximize your business value.
Support Channels
PRONKO will handle your request communicated through any channel in a timely manner. No matter where you are.
Employee On/Off-boarding
PRONKO applies best on/off-boarding IT practices each time an employee joins or leaves your team.
Fast Integration
We ensure your new hire is successfully integrated into the workplace and has access to software your team uses.
Workspace setup
We provide your employee with all IT assets required to become a productive team member.
User Training
We conduct an orientation session to make sure your new hire knows how to effectively use all IT devices and apps.
Safe Offboarding
Once an employee leaves your organization, we facilitate the offboarding process and mitigate the risks of data breaches.
OS Management and Updates
PRONKO manages operating system updates for your macOS, Windows, and Linux devices. We patch your critical assets in a timely, cost-effective, and efficient way to shield your devices and data from hackers and other vulnerabilities.
Apps Deployment and Maintenance
PRONKO installs, syncs, and maintains all applications and software that are critical for running your business processes. We take care of the IT administrative issues so your team can focus on dealing with their duties without any distractions.
Automation & Issue Management
Automation
Don’t let incidents that might disrupt your service operations cause serious financial losses due to the downtime. PRONKO designs an incident management strategy so that you could restore your service operations as quickly as possible.
Incident Management
Don’t let the incidents that might disrupt your service operations cause serious financial losses due to the downtime. PRONKO designs an incident management strategy so that you could restore your service operations as quickly as possible.
Problem Management
Define, understand, and address the underlying causes of an incident to prevent its recurrence. PRONKO finds the core of the problem that has led up to the incident and immediately eliminates it. Thus, your company avoids costly incidents and diminish the resolution time.
Change Management
Change your critical systems and services to keep up with the new tech trends and ensure a flawless experience for your employees and customers. PRONKO embraces modern change management practices that help enhance organization productivity while mitigating risks.
Automation
Don’t let incidents that might disrupt your service operations cause serious financial losses due to the downtime. PRONKO designs an incident management strategy so that you could restore your service operations as quickly as possible.
Incident Management
Don’t let the incidents that might disrupt your service operations cause serious financial losses due to the downtime. PRONKO designs an incident management strategy so that you could restore your service operations as quickly as possible.
Problem Management
Define, understand, and address the underlying causes of an incident to prevent its recurrence. PRONKO finds the core of the problem that has led up to the incident and immediately eliminates it. Thus, your company avoids costly incidents and diminish the resolution time.
Change Management
Change your critical systems and services to keep up with the new tech trends and ensure a flawless experience for your employees and customers. PRONKO embraces modern change management practices that help enhance organization productivity while mitigating risks.
Device Procurement & Configuration
Provide your new hires with custom-configured devices with no fuss. From picking the best option based on your specific needs, to order placement, configuration, and timely delivery to your location, — PRONKO handles it all. Our suppliers are the best on the market. So we ensure you get devices of the premium quality at the right time. Our team supports the backend of your assets to make sure your team uses them to their fullest capacity.
Best deals. Best devices. Best partners.
PRONKO gives it all.
Many more
Newsletter & Alert Service
PRONKO configures a newsletter platform so that you could reach your subscribers sending them emails in bulk. We keep you up-to-date with events, automatically sending your alerts if an incident happens.
3rd Party Apps Updates
PRONKO ensures your staff uses the latest versions of the apps so that they could leverage software’s full capacities for your business.
User Training and Risk assessment
We identify and analyze potential risks that might negatively impact your organization, as well as train workers to use devices and software effectively and safely.