SERVICE DESK

PRONKO plans, deploys, manages, and improves IT service management processes in your organization to keep your business operations run smoothly and maximize your business value.

Contact Us
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David CFO

I can’t open my files in One Drive

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Assaf Director of communication

My laptop is freezing, can’t sync Google Drive

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Jenny Marketing Team

My Outlook stopped working

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Jake Warehouse Team

Can’t connect to my remote PC in the Office

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Martha Designer

Can’t connect to our Office Wi-Fi

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George Operations Department

I’m getting tons of Spam email, am I hacked?

Support Channels

PRONKO will handle your request communicated through any channel in a timely manner. No matter where you are.

Email

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Phone

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SMS

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Website

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WhatsApp-icon

WhatsApp

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iMessage

Facebook-Messenger-icon

Facebook Messenger

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Microsoft Teams

Employee On/Off-boarding

PRONKO applies best on/off-boarding IT practices each time an employee joins or leaves your team.

  • Fast Integration

    We ensure your new hire is successfully integrated into the workplace and has access to software your team uses.

  • Workspace setup

    We provide your employee with all IT assets required to become a productive team member.

  • User Training

    We conduct an orientation session to make sure your new hire knows how to effectively use all IT devices and apps.

  • Safe Offboarding

    Once an employee leaves your organization, we facilitate the offboarding process and mitigate the risks of data breaches.

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OS Management and Updates

PRONKO manages operating system updates for your macOS, Windows, and Linux devices. We patch your critical assets in a timely, cost-effective, and efficient way to shield your devices and data from hackers and other vulnerabilities.

  • Protection against viruses, spyware, and other malware
  • Automated device health checks

Apps Deployment and Maintenance

PRONKO installs, syncs, and maintains all applications and software that are critical for running your business processes. We take care of the IT administrative issues so your team can focus on dealing with their duties without any distractions.

  • App deployment & synchronization
  • Software updates & maintenance
  • Credentials granting
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Automation & Issue Management

  • Automation

  • Incident Management

  • Problem Management

  • Change Management

Automation & Issue Management

  • Automation

Automation

Don’t let incidents that might disrupt your service operations cause serious financial losses due to the downtime. PRONKO designs an incident management strategy so that you could restore your service operations as quickly as possible.

  • Incident identification & log
  • Incident prioritization
  • Incident diagnosis
  • Incident response

  • Incident Management

Incident Management

Don’t let incidents that might disrupt your service operations cause serious financial losses due to the downtime. PRONKO designs an incident management strategy so that you could restore your service operations as quickly as possible.

  • Incident identification & log
  • Incident prioritization
  • Incident diagnosis
  • Incident response

  • Problem Management

Problem Management

Define, understand, and address the underlying causes of an incident to prevent its recurrence. PRONKO finds the core of the problem that has led up to the incident and immediately eliminates it. Thus, your company avoids costly incidents and diminish the resolution time.

  • Problem detection & log
  • Problem categorization
  • Problem diagnosis
  • Problem resolution

  • Change Management

Change Management

Change your critical systems and services to keep up with the new tech trends and ensure a flawless experience for your employees and customers. PRONKO embraces modern change management practices that help enhance organization productivity while mitigating risks.

  • Standard changes
  • Normal changes
  • Emergency changes

Device Procurement & Configuration

  • Device Procurement

    Provide your new hires with custom-configured devices with no fuss. From picking the best option based on your specific needs, to order placement, configuration, and timely delivery to your location, — PRONKO handles it all. Our suppliers are the best on the market. So we ensure you get devices of the premium quality at the right time. Our team supports the backend of your assets to make sure your team uses them to their fullest capacity.

  • Device Сonfiguration

    Our team sets up hardware, software, networks, servers on your existing or new devices so that your staff can flawlessly use them. We make a firmware upgrade or degrade, test workstation’s connectivity and functionality, set switches and jumpers, define specific values of parameters for the software you use.

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Best deals. Best devices. Best partners.
PRONKO gives it all.

Many more

Newsletter &
Alert Service

PRONKO configures a newsletter platform so that you could reach your subscribers sending them emails in bulk. We keep you up-to-date with events automatically sending your alerts if an incident happens.

3rd Party
Apps Updates

PRONKO ensures your staff uses the latest versions of the apps so that they could leverage software’s full capacities for your business.

User Training and Risk
assessment

We identify and analyze potential risks that might negatively impact your organization, as well as train workers to use devices and software effectively and safely.

Upgrade your business with PRONKO cutting-edge managed IT services.