How to Get Professional Help

It’s never been easier to approach IT guys. PRONKO is here to hear you out and respond to your challenges in a flash. In the most convenient way for you.

STEP

Share your issues with us

Is your PC freezing? Or you can’t connect a new printer to your laptop? Just tell us what bothers your team or you and we’ll work up a solution to your problem.

What you need to do:

1

Use any device with an Internet connection.
2

Shoot us a message through any convenient communication channel describing the issue.
3

We’ll get back to you as soon as possible with detailed instructions.

STEP

Let’s set up a remote connection

PRONKO fixes tech issues remotely in 98% of cases, which means we will address your problems from our office as effectively as if being on-site... Expand

PRONKO fixes tech issues remotely in 98% of cases, which means we will address your problems from our office as effectively as if being on-site. We use multiple communication channels, from chats to video calls, to surround you with the usual communication environment and respond to your issues fast and in the most efficient way. No more wasted time on commuting. We just receive your request and immediately take on it.

This is especially beneficial in present-day realities when we are forced to switch to remote work. Even if your employees are having issues at home, we will tackle them from our office in no time, without breaking the rules of social distancing or self-isolation.

But to make that happen, we need to arrange an online remote support session. In other words, you give us access to your PC desktop and we do all the magic from our office as if we are standing by your desk. Сollapse

How to set up remote access to your desktop so we can fix any issues faster and without hassle:

Follow the link

We’ll send you a link to the software for a remote connection via email.
Use the code

If the link doesn’t work, go to the Help Page at our website and enter the security code you’ll get either in chat or on your phone.
Download from the Help page

Go to the Help Page and click the matching OS icon to download the file.

PRONKO takes care of your digital security

Authorized access

We will never connect to your computer without your permission since our agents always ask for your... We will never connect to your computer without your permission since our agents always ask for your approval. When our IT expert connects to your desktop, you’ll immediately notice it as the background will go black and you’ll get a message that our engineer has accessed your device.

Full control

Our app is built to allow you to be in full control of what is happening on the screen. You’ll be able to track every move... Our app is built to allow you to be in full control of what is happening on the screen. You’ll be able to track every move. If you feel like we are getting too far and approaching sensitive data we shouldn’t see, you can quit the session at any time. We follow all strict privacy policies and compliances and will never cross the line of your personal life.

Autodeletion

The software will be automatically deleted as our agent configures your device or eliminates the problem... The software will be automatically deleted as our agent configures your device or eliminates the problem. We’ll never get access to your desktop again unless you download the app once again and we arrange another remote session.

STEP

Pay for IT services with ease

Pay for a successful session easily, in any convenient way. We have created a PRONKO client portal to make things much easier for you. As you create an account with us, you can easily manage your subscriptions, track tickets, and make payments.